ECi News

Acsellerate® Releases Series of Enhancements to CRM

New features and improved usability help users maximize customer interactions

Fort Worth, TX—Wednesday, July 10, 2013  ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, proudly announced a series of enhancements to ECi Acsellerate’s CRM application. Over the last year, Acsellerate has made aggressive changes to its CRM, introducing a spectrum of key functionality that helps independent businesses manage their customer relationships and prospect pipeline. 

Acsellerate’s latest features include the introduction of its mobile CRM Web application, and automatic email association from Outlook® and other mail clients. These significant enhancements help users save time as they document customer interactions, whether in the office or in the field. The most recent release of Team Task Assignment allows business executives and managers to create strategic tasks for their sales team, closing the loop on marketing campaigns and other strategic business initiatives. 

“We recently rolled out Acsellerate’s CRM throughout the organization and are thrilled with the enhancements,” said Bill Jones, President of The Office City. “The new email association gives greater visibility to our customer interactions and provides critical communication between customer service and sales. From a marketing standpoint, our ability to drive sales campaigns throughout the organization has been significantly enhanced.” 

The Acsellerate team worked with key accounts and groups of beta dealers, listening carefully to ensure they were focused on the most important items. Over the past year, more than 15 new features were released for CRM alone, significantly streamlining and transforming the capability of the application while adding important new capabilities that support customers’ mission critical priorities.

“The Acsellerate application has evolved, based largely on a strong relationship with our customers and by responding to their developing needs,” said Steve Sabatini, President of ECi Acsellerate. “The market wanted tighter mobile and email integration, as well as better activity tracking and targeted marketing capabilities. Customer response has been very positive and we are excited to share even more enhancements later this year.”

About ECi

ECi Software Solutions provides industry-specific business software solutions and services, focusing on cloud-based technologies. For 30+ years, ECi has served small to medium sized manufacturing, wholesale/retail distribution, building and construction, and field and IT services organizations. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices throughout the U.S., England, the Netherlands, Australia and New Zealand. For information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367. 

All trademarks are the property of their respective owners.

About Acsellerate

Acsellerate is the market leader in on-demand sales and business intelligence, providing web-based analytic, advanced reporting and integrated CRM solutions. The interactive information empowers executives, managers and sales professionals to easily understand the effectiveness of their customer relationships and turn that insight into bottom-line results. As a business unit of ECi Software Solutions, Acsellerate is able to arm distributors in a variety of industries, with an effective, affordable suite of services designed to help them compete successfully in today's market without requiring a significant technology or financial investment. For more information call (571) 266-6420 or visit www.acsellerate.net.